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1. We accept Escrow . You can Pay via Alipay, Visa, MasterCard, Western Union, Qiwi and bank transfer on AliExpress.
2. Please make the payment as soon as posible so that you can get the item earlier.
3. Note: Any import tariff of the item is the buyer’s responsibility, not included in the selling price or shipping fees; But we will declare the product as a gift with a lower value to help you easily get the item through the Customs .
1. WORLDWIDE SHIPPING ( except a few countries and APO/FPO).
2. All the orders will be promptly processed and most orders can be shipped out in 5 days after the payment is confirmed.
3. Owing to stockout and holidays, some orders may need a few more days to be shipped out than usually. Please be patient!
4. We only ship the item to the confirmed order addresses, so please make sure that your order address matches your delivery address.
5. Optional shipping ways: Aliexpress Standard Shipping,China Post Air Mail, HongKong Post Air Mail, ePacket, EMS, DHL, Fedex, UPS, etc
1. You can contact us and then send the item back to us within 7 days after the item is delivered. If the item is in your possession more than 7 days we will consider it used and won’t offer you a refund or Replacement.
2. All the returned items must be in the original packaging. Beside, you must provide us a shipping tracking number and the specific return reason.
3. We will offer you a refund or resend you a replacement according to the specific condition and your will after you return the item.
4. We will bear all the shipping fees if the product is broken or not as described on the product page link.
1. 12 months Manufacturer`s limited Warranty for defective items (excluding items damaged and/or misused after receipt). Accessories come with a 3-month warranty.
2. Defective items MUST BE reported and returned within the warranty period (and in the original packaging, if possible). You must tell us what the defect is and give us your order number. WE DO NOT REPAIR OR REPLACE ITEMS WITH AN EXPIRED WARRANTY.
You agree to all of the above-listed policies upon ordering on aliexpress!
1. Our goal is to ensure that all the buyers are satisfied with our product and service.
2. We sincerely hope you can leave us a perfect 5 star positive feedback if you like the item.
3. Please contact us before you will open a dispute or leave us a negative feedback, and then we will give you the best solution.
1. Welcome to our store! Please don’t hesitate to contact us by TradeManager or E-mail if you have any questions about our product and service!
2. Your messages will be answered right now and emails will be replied in 2 working days. Please kindly resend the messages or emails if you don’t receive our reply!
3. Our working hours: 9:00-18:00 (GMT+8) of Monday to Saturday
State of Assembly:
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Club Factories (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://www.clubfactories.co.in
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!