Q1: Why I can’t track my order ???
A: China Post Ordinary Small Packet Plus can’t be tracked and doesn’t have tracking information in other countries, usually it will take
30-60 days to arrive. If your protection time is nearly up and still don’t receive your parcel please contact with us, we will extend time.
Q2: Will your jewelry turn black or fade after wearing for a long time ??
A: All jewelry will fade if you don’t maintain well, try to avoid water and sweat, keep dry and well save them, then they will keep longer.
Q3: Does jewelry engrave S925 stamp??
A: Yes,most of our products engraved 925 stamp.You can check in pictures.
Q4: What’s the diamond material ?
A: The diamond of our jewerlry is AAA cubic zircon, which is more shining than crystal and Rhinestone.
1. We are free shipping all of our items to worldwide within 72 hours by China Post Register Air Mail/Aliexpress Standrad
Shipping/China Post Ordinary Small Packet Plus or DHL, the shipping method depands on the total amount of your order:
Note: China Post Ordinary Small Packet Plus,this shipping method can’t be tracked in other countries, usually it will take 40-60 days
to arrive please wait for it.
1. If products are not same as description or broken in the transit, we will resend or refund the money to you.
2. For any reason, you are not satisfied with the items, we accept returns and exchanges within 7 days after you received your
item but you need to pay for the return shipping cost.
3. You can leaveus message on aliexpress or email us,we will respond to you within 24 hours,
and within 36 hours on Weekend.
Message Reminder,Sleep Tracker,Mood Tracker,Alarm Clock,Period Tracker,Call Reminder,Fitness Tracker
Bridal Wedding Jewelry:
925 Sterling Silver
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Club Factories (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://www.clubfactories.co.in
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!